I am very concerned with Wieda and their professional approach to my complaint regarding the sewage tanks I purchased from them for my home in Labuan. You think you are purchasing the best system but in my opinion it stinks! The continual smell from one tank and the two inspections by the staff of the company was far from professional, not one of them knew what they were doing.
I have now had them to my property twice.. the first time it was discovered that there were no filters.. in one tank but they stated the other was OK. Sorry for that was their answer it must have been a one off! The lack of filters or no filters caused the waste to over flow on to my land and that the smell was this reason and no other!
Several months on and more correspondence I requested a second visit, I informed them I needed a thorough investigation as to the stench we are having to live with. They then informed me it was the contractor who had done the fitting of the tanks and he never joined the pipe to the tank, my contractor was furious. I had the other tank looked at by them and the pipe was joined but I informed them that this tank although was stated on the last visit the filters were fine I asked them to show me where they were? Using a stick there were non to be found so more filters were added to this tank.
I then started my own investigation with no help from 3 Weida staff who were obviously paid to do a job they were incapable of, especially as they could not inform me if the tanks left the factory with the pipe connected or not.. After searching Labuan I have now had it high lighted to me that these tanks leave the factory with the pipe connected and shown so.
Why has Wieda staff not had the integrity to be honest and sort this problem out??
Stock: [WEIDA]: WEIDA (M) BHD
2012-03-29 14:52 | Report Abuse
I am very concerned with Wieda and their professional approach to my complaint regarding the sewage tanks I purchased from them for my home in Labuan. You think you are purchasing the best system but in my opinion it stinks! The continual smell from one tank and the two inspections by the staff of the company was far from professional, not one of them knew what they were doing.
I have now had them to my property twice.. the first time it was discovered that there were no filters.. in one tank but they stated the other was OK. Sorry for that was their answer it must have been a one off! The lack of filters or no filters caused the waste to over flow on to my land and that the smell was this reason and no other!
Several months on and more correspondence I requested a second visit, I informed them I needed a thorough investigation as to the stench we are having to live with. They then informed me it was the contractor who had done the fitting of the tanks and he never joined the pipe to the tank, my contractor was furious. I had the other tank looked at by them and the pipe was joined but I informed them that this tank although was stated on the last visit the filters were fine I asked them to show me where they were? Using a stick there were non to be found so more filters were added to this tank.
I then started my own investigation with no help from 3 Weida staff who were obviously paid to do a job they were incapable of, especially as they could not inform me if the tanks left the factory with the pipe connected or not.. After searching Labuan I have now had it high lighted to me that these tanks leave the factory with the pipe connected and shown so.
Why has Wieda staff not had the integrity to be honest and sort this problem out??
I am waiting a response form your KK office.