If a company couldn't earn its customers' liking, I doubt it could perform well in the long run. Most of my friends have switched away from DiGi through MNP because of the poor DiGi network. I have stayed on as a loyal customer but will soon switch when my contract ends because of very poor treatment from its customer service. There is a problem with the sleep / wake button of my iPhone 5. I went to a DiGi store for help. They instead of attending to my problem tried finding faults on my iPhone so they didn't have to honour the warranty. There are scratches and marks on the edges of my iPhone 5 but the scratches and marks obviously have nothing to do with the malfunctioning of the sleep / wake button - everyone that owns an iPhone 5 knows how fragile the sides of the iPhone 5 are and it is nearly impossible after eight month's of usage that the phone is free from scratches or marks. Furthermore, the area near the sleep / wake button appears clean. So are the front and back sides of the iPhone 5. DiGi however used the marks and scratches at the edges as grounds not to honour the warranty. The warranty agreement from Apple states that the warranty doesn't cover cosmetic damage but that doesn't mean if an iPhone 5 is with scratches or marks the warranty is void. I have made a number of complaints but DiGi has turned a deaf ear to them and hasn't given me an acceptable solution. I made a call to Apple's customer service and Apple has promised me that I will not be left alone without a solution - see the difference. I'm very dissatisfied with the treatment that DiGi has given me. They could hire the "best" customer service officers that will give you all sorts of reasons to protect the company but they will soon have one less customer to serve. I am switching and will also give its stocks a no.
Stock: [CDB]: CELCOMDIGI BERHAD
2013-08-26 23:12 | Report Abuse
If a company couldn't earn its customers' liking, I doubt it could perform well in the long run. Most of my friends have switched away from DiGi through MNP because of the poor DiGi network. I have stayed on as a loyal customer but will soon switch when my contract ends because of very poor treatment from its customer service. There is a problem with the sleep / wake button of my iPhone 5. I went to a DiGi store for help. They instead of attending to my problem tried finding faults on my iPhone so they didn't have to honour the warranty. There are scratches and marks on the edges of my iPhone 5 but the scratches and marks obviously have nothing to do with the malfunctioning of the sleep / wake button - everyone that owns an iPhone 5 knows how fragile the sides of the iPhone 5 are and it is nearly impossible after eight month's of usage that the phone is free from scratches or marks. Furthermore, the area near the sleep / wake button appears clean. So are the front and back sides of the iPhone 5. DiGi however used the marks and scratches at the edges as grounds not to honour the warranty. The warranty agreement from Apple states that the warranty doesn't cover cosmetic damage but that doesn't mean if an iPhone 5 is with scratches or marks the warranty is void. I have made a number of complaints but DiGi has turned a deaf ear to them and hasn't given me an acceptable solution. I made a call to Apple's customer service and Apple has promised me that I will not be left alone without a solution - see the difference. I'm very dissatisfied with the treatment that DiGi has given me. They could hire the "best" customer service officers that will give you all sorts of reasons to protect the company but they will soon have one less customer to serve. I am switching and will also give its stocks a no.