PUTRAJAYA: The Tourism, Arts and Culture Ministry is closely monitoring the issue of hotel check-ins in the country and is taking it seriously, asking industry players to provide an explanation.

In a statement today, it said that it welcomes additional information from the public related to the issue, which can be sent via email to info@MOTAC.gov.my.

The ministry also advises the public to read and understand the terms and conditions set by hotels before making reservations.

"This step is crucial to prevent any misunderstandings or dissatisfaction, especially concerning pricing and services provided," the statement said.

Recent media reports highlighted some hotel operators' decision to set their check-in time at 4pm and check-out by 11am.

This new policy has sparked discussions among social media users, who generally feel the action is unfair to customers, as it significantly shortens the duration of their stay. - Bernama

https://www.thestar.com.my/news/nation/2024/09/26/tourism-ministry-closely-monitoring-hotel-check-in-issue